SSH Access

The gateway has two Ethernet ports: the sensor port and the LAN port. We recommend starting setup through the sensor port, which always works with a direct Ethernet cable:

1. Initial SSH access — Connect directly to the sensor port (fixed at 192.168.10.2).
2. Configure LAN — Via SSH, follow LAN Configuration.
3. Ongoing access — SSH over the LAN port via your facility network or Wi-Fi.

Alternatively, if the gateway’s LAN port is connected to a DHCP-served network with internet access, and your service includes remote management (as pilot gateways do), our support team can assist remotely via VPN — including sharing the gateway’s LAN IP address and opening the firewall for local SSH access on your behalf. Contact [email protected] to arrange this.

If you prefer to set up access yourself, you can also SSH in via the LAN port if you know the DHCP-assigned address (e.g., from your router’s client list) — but you will first need to add your LAN subnet to the firewall via the sensor port (see Allow SSH Access).

Firewall

The gateway runs UFW (Uncomplicated Firewall) with a default-deny incoming policy. These ports are open after provisioning:

SSH is only allowed from the sensor subnet and the VPN. To access the gateway via your LAN, you must add a firewall rule for your subnet during LAN Configuration.

Prerequisites

For all access methods:

• Admin username and password from system documentation
• SSH client:
  • Windows: PowerShell (built-in), MobaXTerm (recommended), or PuTTY
  • macOS/Linux: Built-in terminal

For sensor port access:

• Ethernet cable
• Ability to configure PC network settings

For LAN port access:

• Network connection
• Gateway’s IP address (otherwise some options for finding it are suggested below)

Initial Access via Sensor Port

The sensor port provides a reliable way to access the gateway with its fixed configuration:

1. Connect your computer directly to the gateway’s sensor port using an Ethernet cable

2. Configure your computer’s Ethernet adapter with a static IP address:

   • IP Address: 192.168.10.3 (or any address in 192.168.10.0/24 except 192.168.10.2)
   • Subnet Mask: 255.255.255.0

3. Connect using your chosen SSH client with these parameters:

   • Host: 192.168.10.2
   • Username: admin
   • Port: 22
   • Connection type: SSH

   If using a terminal, the command is:

   ssh [email protected]
   

After establishing this initial connection, you should:

1. Configure the LAN port for your network following LAN Configuration
2. If supported and desired, connect to your wireless network following Wi-Fi Configuration
3. Test SSH access through the LAN port and/or Wi-Fi
4. Disconnect your computer and reconnect the sensor to the sensor port

The LAN port will then become your primary means of accessing the gateway, with Wi-Fi and the sensor port remaining available if needed.

Network Access (LAN/Wi-Fi)

1. Find your gateway’s IP address using one of the following methods

   Option A: Use the IP address from your network configuration

   • For LAN: See LAN Configuration
   • For Wi-Fi: See Wi-Fi Configuration

   Option B: Ask your network administrator

   Option C: Use your router’s admin interface

   • Access your router’s web interface (typically at 192.168.1.1 or similar)
   • Look for “Connected Devices” or “DHCP Clients”
   • Find the device named EQG-XXXX where XXXX is your gateway’s identifier (capitalized hex)

   Option D: Scan your network

   • Windows: Use Advanced IP Scanner (download)
   • Linux/macOS: Use nmap

     # Adjust this to match your network:
     sudo nmap -sn 192.168.1.0/24
     

2. Connect using your chosen SSH client with these parameters:

   • Host: <gateway-ip-address>
   • Username: admin
   • Port: 22
   • Connection type: SSH

   If using a terminal, the command is:

   ssh admin@<gateway-ip-address>
   

3. Enter the admin password when prompted

Need Help?

If you are unable to establish a connection, contact [email protected]. If the gateway has internet access via the LAN port, we can typically resolve access issues remotely via VPN. Otherwise, we can provide a USB debug cable and instructions for direct console access.